This month, DISCO takes another major step towards expanding and enhancing its engineering and development operations with multiple new hires in a city long recognized as a nationally leading hub of technological innovation. Austin’s 7000 Plaza was chosen to house more than a dozen newly hired software engineers – five of which bring a combined total of 100 years’ experience – as they continue solving the most challenging problems in the industry while simultaneously setting its standards.
Very soon after joining Disco as VP Customer Success, I learned that each customer has a unique path to achieving an efficient and fruitful discovery process. It’s based on the nature of the matter, the stage of discovery for that matter, and the resources available within and outside the firm—among other factors. So, if we at Disco are to be truly helpful to lawyers and litigation support staff in their journeys, we need to attend to these very specific situations. That means getting customers the right information, at the right time, and in a way that suits each person’s unique needs.
After spending the past 20 years helping organizations of all sizes build long-lasting, high-value customer relationships, I’ve learned that service is meaningful when you 1) truly understand the customer’s commitments and challenges; 2) ease their day-to-day job in some way; and 3) make a genuine impact on their business.
When I was first approached by DISCO to become its Vice President of Marketing, I was intrigued by DISCO’s innovative vision and strategy. Having been intimately involved in the legal technology industry for more than 17 years, it struck me that the expectations created by companies selling legal tech products to lawyers and litigation support professionals has rarely, if ever, met the reality of their experience using those products.
This week marks another 2015 milestone for Disco, the fastest growing ediscovery solution in the legal technology industry. As of June 1, two more exceptional individuals have joined our executive leadership team. They are Neil Etheridge, our new vice president of marketing, and Dianne Borges, our vice president of customer success. You’ll be hearing a lot from them in the coming months, but I want to elaborate here on why I believe Disco has been able to attract such talent --- and will continue to do so as we grow our organization and introduce, new innovative solutions for the legal profession.