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Discovery: The DISCO Blog

Dianne Borges

Dianne’s goal is to develop deep relationships with Disco customers, ensuring that we deliver not only technology but also results. Prior to Disco, Dianne was vice president of client success for Bazaarvoice, the world’s largest social commerce network, where she drove customer retention, account growth, customer segmentation, and profitable services delivery at scale. As senior vice president of market-research consultancy Millward Brown, she managed and grew relationships with strategic accounts including Wal-Mart, Pizza Hut, Cadbury, Dell, Zales, and Microsoft.

Recent Posts

Helping Customers be Productive in Discovery, Every Step of the Way

Posted by Dianne Borges on Jul 20, 2015 12:23:00 PM

Very soon after joining Disco as VP Customer Success, I learned that each customer has a unique path to achieving an efficient and fruitful discovery process. It’s based on the nature of the matter, the stage of discovery for that matter, and the resources available within and outside the firm—among other factors. So, if we at Disco are to be truly helpful to lawyers and litigation support staff in their journeys, we need to attend to these very specific situations. That means getting customers the right information, at the right time, and in a way that suits each person’s unique needs.

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Topics: Features, Design, Company, Disco

Taking Disco customer success to the next level

Posted by Dianne Borges on Jun 25, 2015 10:02:19 AM

After spending the past 20 years helping organizations of all sizes build long-lasting, high-value customer relationships, I’ve learned that service is meaningful when you 1) truly understand the customer’s commitments and challenges; 2) ease their day-to-day job in some way; and 3) make a genuine impact on their business.

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Topics: Company, Partner Success, Customer Success, Litigation Support, eDiscovery Industry, Disco Philosophy